REAL AFTER-SALES SERVICE is measured in:
Response Time The length of time it takes the mechanics to arrive on the customer’s site.
Tractor companies will promise you after-sales service. But when the time comes, how long will it take for their mechanics to arrive, if they arrive at all?
FTPI has 7 company-owned service centers across the country, spanning from Isabela to Davao. We have more than 70 in-house mechanics ready to respond to customers’ service requests. Take a look at our BRANCHES to know how we will be able to arrive on your site in the soonest time possible.
We can guarantee you that FTPI has the fastest response time in the country. Ask our customers and they will tell you how we always get to you when you need us!
Repair Time The length of time it takes the mechanics to repair your unit.
Does your tractor company have the capability to keep your machines in optimal working condition so that your operations are not affected?
To make sure that we can repair your tractor in the shortest time possible, FTPI requires our suppliers to conduct annual trainings for our mechanics. This ensures that our mechanics are regularly updated with the best ways to maintain our tractors. Some customers are even invited to attend these trainings, while others are visited by our suppliers to personally check product quality and discuss proper operation and maintenance.
We can guarantee you that FTPI has the shortest repair time in the industry. Ask our customers and they will tell you how we always find the best way to fix your tractor!
PARTS AVAILABILITY AND AFFORDABILITY The completeness of spare parts in stock and the competitiveness of prices.
Does your tractor company stock the spare parts you need, or will you have to wait while your unit sits in the shed? Are they charging you fair prices?
As we have been in the business of spare parts distribution since the 1980’s, FTPI has 95% of spares for our machines in stock. Our customers rarely ever have to wait for parts to become available. What’s more, FTPI offers its spare parts at very affordable prices in order to lower your maintenance expenses.
We can guarantee you that when it comes to spare parts, FTPI has the widest inventory and the best price. Ask our customers and they will tell you how our outlets are always stocked with affordable spares!